1. Introduction and Acceptance of Terms
These Terms and Conditions govern your use of the Pro-MedSole RCM website and the credentialing,
contracting, medical billing, and revenue cycle management services we provide. In these Terms, “Pro-MedSole
RCM,” “we,” “us,” and “our” refer to Pro-MedSole RCM LLC, and “you” and “your” refer to any visitor, client, or
other person who uses our website or services.
By accessing our website or requesting our services, you agree to be bound by these Terms. If you do not agree,
please do not use our website or services.
Where you sign a separate written agreement with us, such as a services agreement or a Business Associate
Agreement, that agreement controls if it conflicts with these Terms.
2. About Pro-MedSole RCM
Pro-MedSole RCM is a United States-based company headquartered in Texas and registered with the Internal
Revenue Service as a U.S. taxpayer entity, organized as a LLC under the laws of Texas.
3. Our Services
Pro-MedSole RCM provides credentialing, contracting, medical billing, and revenue cycle management solutions
to healthcare providers and practices. The scope, deliverables, and timelines for each engagement are set out in
the written agreement, proposal, or statement of work we agree with you.
Information on our website describes our services in general terms. It does not create a contract, guarantee a
specific result, or replace a signed agreement.
4. Subcontractors and Service Providers
Pro-MedSole RCM may, at its sole discretion, use qualified employees, affiliates, contractors, or subcontractors
located within or outside the United States to perform or support the services we provide. These personnel may
assist with administrative, billing, coding, credentialing, eligibility verification, claims, revenue cycle,
technology, customer support, and other operational functions as we consider appropriate.
Pro-MedSole RCM remains fully responsible for the services delivered in connection with our engagements,
including work performed by our personnel and subcontractors. We take reasonable steps to ensure that all
personnel and subcontractors are bound by appropriate confidentiality, data security, and privacy obligations,
and by applicable HIPAA requirements, including the execution of written agreements where required by law.
Where a subcontractor handles Protected Health Information (PHI), that subcontractor is required to comply
with its obligations under HIPAA and with the terms of the applicable Business Associate Agreement.
5. Client Responsibilities
The quality of our work depends on the information you give us. As a client, you agree to:
- Provide complete, accurate, and timely information, documents, and system access that we reasonably
- need to perform the services.
- Keep your licenses, credentials, enrollments, and payer information current and notify us promptly of any
- change.
- Remain responsible for the clinical accuracy of the care you document and for your own compliance with
- applicable laws and payer rules.
- Review the reports and communications we send you and tell us promptly about any error or concern.
We are not responsible for delays, denials, or losses that result from incomplete, inaccurate, or late information
from you or third parties.
6. Fees and Payment
Fees, billing structure, and payment terms for our services are set out in your written agreement or proposal.
Unless that document says otherwise, invoices are due by the date stated on the invoice.
We may suspend services on accounts with overdue balances after reasonable notice. You are responsible for
any taxes that apply to the services, other than taxes on our income.
7. Confidentiality, HIPAA, and Data Security
We treat the non-public information you share with us as confidential and use it only to deliver our services, to
meet our legal obligations, or as you direct us in writing.
Where we create, receive, maintain, or transmit Protected Health Information on your behalf, we act as your
business associate and handle that information under HIPAA and the Business Associate Agreement between us.
We use administrative, technical, and physical safeguards that we consider appropriate to protect that
information.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security,
but we will notify you of any breach affecting your information as required by law and by your Business
Associate Agreement.
8. Website Use and Intellectual Property
You may use our website for lawful purposes only. You agree not to misuse it, attempt to gain unauthorized
access to it or its systems, introduce malicious code, or copy or scrape its content in bulk.
The website content, including text, graphics, logos, and design, belongs to Pro-MedSole RCM or its licensors
and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative
works from it without our written permission.
Please do not send Protected Health Information through website contact forms or by regular email unless we
have told you to use a secure channel.
9. Disclaimers and Limitation of Liability
Our website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the
website will be uninterrupted or error-free, or that any specific reimbursement, payer approval, credentialing
outcome, or revenue result will be achieved.
Our services support your billing and administrative operations. They are not legal, medical, or tax advice.
To the fullest extent permitted by law, Pro-MedSole RCM is not liable for indirect, incidental, special,
consequential, or punitive damages arising from your use of our website or services. Our total liability for any
claim relating to our services will not exceed the fees you paid us for the services giving rise to the claim, unless
your written agreement states otherwise or the law requires a different result.
10. Governing Law, Changes to These Terms, and Contact
Governing Law
These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to
conflict-of-law rules. Any dispute that is not resolved informally will be brought in the state or federal courts
located in Texas, unless your written agreement with us says otherwise.
Changes to These Terms
Pro-MedSole RCM may update these Terms at any time. Changes take effect when we post the updated Terms
on our website, and the “Last updated” date at the top shows when they were last revised. Your continued use of
our website or services after a change means you accept the updated Terms.
Severability
If any part of these Terms is found unenforceable, the remaining parts stay in effect.
Contact Us
For questions about these Terms and Conditions, please contact us:
- Address: 3927 Banks Landing Ct, Fulshear, TX 77441
- Email: info@pro-medsolercm.com
- Phone: +1 (832) 532-8965